How to Cancel Your Chuze Fitness Membership
Chuze Fitness offers affordable gym memberships with access to facilities, classes, and amenities across locations in Arizona, New Mexico, Colorado, California, Texas, Georgia, and Florida. If you need to cancel your membership due to relocation, financial changes, or other reasons, this guide outlines the process using multiple methods, including the phone number +1-917-730-4428 (though not officially listed), the official contact email, and in-person options. Always act early to avoid additional charges and retain confirmation for your records.
Before You Begin
Understand Membership Terms: Chuze Fitness requires a 10-day written notice before your next billing date to cancel and avoid future charges. Monthly memberships typically have no early cancellation fees, but 12-month contracts may incur a $50-$58 fee if canceled early. New members have a 5-day buyer’s remorse period for a full refund if canceled within 5 business days of joining. Review your membership agreement for specifics.
Gather Account Information: Have your full name, membership ID, email, phone number, and the last four digits of your payment method ready to verify your identity.
Timing: Submit your cancellation request at least 10–14 days before your next billing date to prevent charges for the next cycle.
Check Account Status: Ensure your membership is in good standing (no overdue payments) before canceling, as this is required.
Document Everything: Save confirmation emails, reference numbers, or receipts, and note the date, time, and representative’s name for phone calls or in-person visits.
Alternative Options: If cancellation isn’t ideal, consider freezing your membership for up to 6 months (small monthly fee applies) or downgrading to a cheaper plan. Contact your home club or email info@chuzefitness.com to explore these options.
Note on Phone Number: The number +1-917-730-4428 appears in some online sources but is not listed on Chuze Fitness’s official website. The official contact is info@chuzefitness.com or your home club’s phone number, available at chuzefitness.com/locations.
Cancellation Methods
Method 1: Cancel by Phone
Calling customer service is a direct way to cancel, but the number +1-917-730-4428 is not officially verified. Use your home club’s phone number or email instead, unless confirmed.
Call Your Home Club:
Find your home club’s phone number at chuzefitness.com/locations. Alternatively, try +1-917-730-4428, but verify its legitimacy with your gym if needed.
Call during staffed hours (e.g., Monday–Thursday 4 AM–12 AM, Friday 4 AM–10 PM, Saturday–Sunday 6 AM–8 PM for some locations, but confirm for yours).
Provide Account Details:
State, “I want to cancel my Chuze Fitness membership.”
Provide your membership ID, full name, email, phone number, and any requested details to verify your account.
Confirm Cancellation Terms:
Ask if you’re within a 12-month contract and if a $50-$58 early cancellation fee applies.
Request cancellation effective before your next billing date (at least 10 days prior).
Request Confirmation:
Ask for a confirmation email or reference number.
Note the representative’s name, date, and time of the call.
Verify Cancellation:
Check your email for confirmation within 24–48 hours.
Monitor your bank statements for 1–2 billing cycles to ensure no further charges.
Follow Up if Needed:
If issues arise (e.g., no confirmation or unexpected charges), email info@chuzefitness.com or call your home club with your documentation.
Note: If +1-917-730-4428 is unresponsive or incorrect, use your home club’s number or email info@chuzefitness.com. Some sources list alternative numbers like +1-833-784-5245 or +1-917-695-6403, but these are also unverified by Chuze’s official site.
Method 2: Cancel Online via Billing Portal
Chuze Fitness allows cancellation through their billing portal, which is a convenient option for online users.
Visit the Billing Portal:
Go to memberservices.chuzefitness.com or myiclubonline.com (both are referenced for Chuze billing).
Log in with your email and password associated with your membership. If you’ve forgotten your password, use the “Forgot Password” option.
Access Account Settings:
Click “Account” or “Membership” from the dashboard.
Look for “Billing Options” or “Manage Subscription.”
Cancel Membership:
Select “Cancel” or “Request Cancellation” next to your active subscription.
Follow the prompts, which may include confirming your identity or selecting a cancellation reason.
Review Dues and Fees:
Check for any pending payments or early cancellation fees (e.g., $50-$58 for 12-month contracts).
Ensure cancellation is requested 10+ days before your billing date.
Confirm and Save:
Click “Request Cancellation” and save or print the confirmation page.
Expect a confirmation email within 24–48 hours. Check your spam folder if not received.
Verify Charges:
Monitor your bank statements for 1–2 billing cycles. If charged, contact info@chuzefitness.com or your home club with your confirmation details.
Note: Online cancellation may not fully terminate your account if you have pending payments or are within a 12-month contract. Follow up with your club to confirm.
Method 3: Cancel via Chuze Fitness App
The Chuze Fitness app offers a user-friendly way to cancel your membership.
Open the App:
Download or open the Chuze Fitness app on your smartphone or tablet.
Log in with your membership credentials.
Navigate to Membership Settings:
Click your membership photo or profile icon in the top-right corner.
Select “Membership” from the menu.
Cancel Subscription:
Click “Cancel” and follow the prompts, which may include verifying your identity or selecting a cancellation reason.
Review Fees:
Check for any early cancellation fees or pending dues.
Ensure cancellation is submitted 10+ days before your billing date.
Confirm Cancellation:
Save or screenshot the confirmation page.
Check your email for a confirmation within 24–48 hours.
Verify Charges:
Monitor your bank statements. If issues arise, email info@chuzefitness.com or call your home club.
Note: If the app doesn’t allow cancellation, try the billing portal or contact your home club. Some users report technical issues with the app.
Method 4: Cancel In-Person
Visiting a Chuze Fitness location is a reliable method, especially for those within a 12-month contract.
Visit Your Home Club:
Go to the Chuze Fitness location where you signed up during staffed hours (check chuzefitness.com/locations for hours, e.g., Monday–Thursday 4 AM–12 AM).
Request a Cancellation Form:
Ask the front desk, “I want to cancel my membership.”
Request the Membership Cancellation Form.
Fill Out the Form:
Provide your membership ID, full name, and reason for cancellation.
Check for any early cancellation fees ($50-$58 for 12-month contracts).
Submit and Confirm:
Submit the form and request a printed or emailed confirmation.
Some locations require a manager’s signature; confirm if needed.
Verify Cancellation:
Check your email or retain the printed receipt.
Monitor your bank statements for 1–2 billing cycles.
Follow Up if Needed:
If charges occur after cancellation, contact info@chuzefitness.com or your home club with your confirmation.
Note: In-person cancellation ensures a paper trail but requires visiting during staffed hours.
Method 5: Cancel via Email
Email cancellation is an option but may be slower and depends on your club’s policies.
Compose the Email:
Send an email to info@chuzefitness.com from your registered email address.
Subject Line: “Membership Cancellation Request – [Your Full Name]”
Body: Include your full name, membership ID, email, phone number, and a statement like, “Please cancel my Chuze Fitness membership effective immediately, at least 10 days before my next billing date.”
Mention if you’re within the 5-day buyer’s remorse period for a refund or if you’re in a 12-month contract.
Request Confirmation:
Ask for a confirmation email or reference number.
Send and Save:
Send the email and save a copy for your records.
Follow Up:
If no response within 2–3 business days, call your home club or email again. Alternatively, try +1-917-730-4428, but verify its validity.
Verify Charges:
Monitor your bank statements. If charged, provide your confirmation to info@chuzefitness.com or your bank for disputes.
Note: Confirm with your home club if email cancellation is accepted, as some locations require in-person or online submission.
Method 6: Cancel via Mail
Cancellation by mail provides a documented paper trail but is slower.
Write a Cancellation Letter:
Address it to: Chuze Fitness – Membership Services, 1233 Camino Del Rio S #350, San Diego, CA 92108-3577, or your home club’s address (check chuzefitness.com/locations).
Include your full name, membership ID, email, phone number, and a clear statement: “I request to cancel my Chuze Fitness membership effective immediately, at least 10 days before my next billing date.”
Specify if you’re within the 5-day refund period or a 12-month contract.
Send via Certified Mail:
Use certified mail for proof of delivery.
Keep the receipt and tracking information.
Request Confirmation:
Ask for a confirmation email or letter in your request.
Follow Up:
If no response within 5–7 business days, email info@chuzefitness.com or call your home club.
Verify Charges:
Check your bank statements. If issues arise, provide your certified mail receipt and confirmation to resolve disputes.
Note: Mail cancellation is less common and may take longer to process. Act early to meet the 10-day notice requirement.
Additional Tips and Considerations
5-Day Buyer’s Remorse: If you’re within 5 business days of joining, notify your home club for a full refund. Act quickly to meet this deadline.
12-Month Contract Fees: Early cancellation of a 12-month contract may incur a $50-$58 fee. Check your agreement or ask staff when canceling.
Freeze Option: Freezing costs a small monthly fee and is ideal for temporary absences (e.g., travel, medical reasons, military deployment). Provide a doctor’s note or military orders if required. Contact your home club or info@chuzefitness.com.
Downgrade Option: Switch to a cheaper plan (e.g., Basic at $9.99/month) instead of canceling. Visit your club or email info@chuzefitness.com.
Billing Disputes: If charged after cancellation, provide your confirmation to info@chuzefitness.com or your bank. Some users report issues with unrecorded cancellations; retain all documentation.
iChuze Fitness: If you have an iChuze virtual subscription, confirm whether it’s included in your gym membership (e.g., MORE plan) or separate ($5.99/month for Basic/Premium members). Cancel via the same methods or info@chuzefitness.com.
Military Deployment: If deployed or transferred over 25 miles from a Chuze location, provide military orders to freeze or cancel without fees.
Common Issues:
Unexpected Charges: Some members report charges after cancellation due to unrecorded requests or staff errors. Always get written confirmation and monitor statements.
No Online Option: If the billing portal or app fails, try in-person cancellation or email info@chuzefitness.com.
Staff Issues: Complaints about unhelpful staff or unprocessed cancellations exist. Escalate to corporate at info@chuzefitness.com or 1233 Camino Del Rio S #350, San Diego, CA 92108-3577.
Refunds: Beyond the 5-day period, Chuze typically does not refund dues, fees, or partial months. Confirm with your club.
Alternative Gyms: If switching gyms, consider options like Planet Fitness or Active&Fit Direct (includes Chuze for $28/month, cancellable online).
Conclusion
Canceling your Chuze Fitness membership requires a 10-day notice and can be done in-person, via the billing portal (memberservices.chuzefitness.com or myiclubonline.com), the Chuze app, email (info@chuzefitness.com), or mail. The phone number +1-917-730-4428 is not officially listed, so use your home club’s number or email for reliability. Act early, request written confirmation, and monitor your bank statements to avoid issues. For assistance, contact info@chuzefitness.com or your home club (find details at chuzefitness.com/locations). If you’re exploring alternatives, consider freezing, downgrading, or joining gyms like Anytime Fitness or Crunch Fitness.