How to Cancel Your EOS Fitness Membership: A Complete Guide
Contact Information: For assistance, you can reach EOS Fitness customer support at +1-917-595-2016 (verify this number on their official website as contact details may change).
📋 1. Understand Your Membership Terms
EOS offers month-to-month contracts that can be canceled at any time with a 30-day notice .
Ensure your account is in good standing (no outstanding dues) before cancellation .
Note: If you have a personal training contract, it must be canceled separately before terminating your gym membership .
🌐 2. Cancel Online (Recommended for Most Members)
Use the EOS Membership Cancellation Form available on their website.
Sign into your EOS account.
Provide required details (e.g., membership number, reason for cancellation).
Submit the form electronically .
Limitations: Online cancellation is not available for members in Florida, Texas, or Utah. These states require in-person cancellation .
🏢 3. Cancel In-Person
Visit your local EOS Fitness location.
Speak with a staff member at the check-in area.
Provide your name, contact details, and membership number.
Sign any required cancellation forms and return access items (e.g., key fobs) .
This method is mandatory for personal training cancellations and members in FL, TX, or UT .
📧 4. Alternative Cancellation Methods
Email: Send a written cancellation request to
customercare@abcfitness.com. Include your agreement/barcode number, effective cancellation date, and reason .Freeze Option: Instead of canceling, you can freeze your membership for $5/month for up to 3 months via email or in-person request .
⚠️ 5. Important Considerations
Refunds: Full refunds are only available within 3 days of signing up (excluding weekends/holidays). Exceptions require proof of death, disability, or relocation >25 miles away (may incur a $50–$100 fee) .
Annual Fee: The $59.99 annual fee is charged within 30 days of your billing anniversary. Even during a freeze, this fee may apply .
Confirmation: Always request a written confirmation of cancellation to avoid future billing issues.
📞 6. Follow-Up
After submitting your cancellation, call customer service (+1-917-595-2016) to verify receipt and processing.
Monitor your bank statements to ensure no further charges occur after the 30-day notice period.
💡 Pro Tip: If you’re unsure about cancellation, temporarily freeze your membership to avoid fees while deciding. For state-specific rules or complex issues (e.g., personal training contracts), in-person visits are most effective .
For more details, refer to EOS’s official cancellation guidelines .