To cancel your EOS Fitness membership, you have several options depending on your preference and location. EOS Fitness generally requires a 30-day notice for cancellation, so keep that in mind as you proceed. Here’s how you can do it:
In-Person Cancellation:
Visit your local EOS Fitness gym during business hours. Speak to a staff member at the front desk or a membership representative and request to cancel your membership. You’ll likely need to provide your membership details (like your name and membership ID) and may be asked to fill out a cancellation form. Be sure to ask for confirmation of the cancellation before leaving.Online Cancellation (Limited States):
If you’re in Arizona, California, or Nevada, you can cancel online. Log into your EOS account on their website or mobile app, navigate to the membership section, and look for a cancellation option. Fill out the required details in the cancellation form and submit it. This isn’t available in states like Florida, Texas, or Utah, so check your eligibility first.Email Cancellation:
Send an email to EOS Fitness customer service at memberservices@eosfitness.com or to ABC Financial (their billing partner) at customercare@abcfitness.com. Include your full name, membership ID or agreement number, and a clear request to cancel your membership. Mention the date you want the cancellation to take effect (at least 30 days from when they receive it) and ask for a confirmation email once it’s processed.Phone Cancellation:
Call ABC Financial at +1-917-695-5272 (EOS’s billing partner) or contact your local gym’s customer service number, which you can find on the EOS Fitness website under “Gym Near Me.” Tell the representative you want to cancel, provide your membership details, and request confirmation. Be persistent, as some report automated systems or delays—keep pressing until you speak to a person.
Before canceling, review your membership agreement for any specific terms, like cancellation fees (typically $50-$100 if you’re ending early or relocating over 25 miles away) or personal training contracts that might need separate cancellation. If you’re within 3 days of signing up, you might qualify for a full refund under their Right of Rescission Policy, but this excludes weekends and holidays.
Once canceled, double-check your bank statements to ensure billing stops after the 30-day notice period. If you run into issues, persist with follow-ups or consider visiting in person for quicker resolution.