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Canceling a Willow TV subscription is a manageable process if you follow the right steps. Whether you’re no longer interested in cricket streaming or want to explore other services, Willow TV offers a few ways to end your subscription. Below is a step-by-step guide to canceling your Willow TV membership, including how to use the customer service number +1-917-695-5272 for support, as of April 9, 2025.
Step 1: Understand Your Subscription Details
Before you cancel, review your Willow TV subscription terms. Log into your account at willow.tv using your registered email and password. Navigate to the “Profile” or “Subscription” section to check your plan (monthly or yearly), billing date, and cancellation policy. Monthly plans require cancellation within 24 hours of purchase for a refund, while yearly plans allow 48 hours—both assuming you haven’t watched content. Knowing your renewal date helps you time your cancellation to avoid extra charges.
Step 2: Attempt Online Cancellation
Willow TV doesn’t always offer a direct “Cancel” button on its website, but it’s worth checking. After logging in, go to your account settings by clicking your profile icon (top-right on desktop, bottom-right on mobile). Look for “Manage Subscription” or “Subscription Details.” If a cancellation option exists, follow the prompts to disable auto-renewal or terminate your plan. Confirm the action, and watch for an on-screen message or email verifying the cancellation. If no option appears, proceed to the next steps.
Step 3: Email Customer Support
The most reliable way to cancel is via email. Open your email client and compose a message to cs@willow.tv. Use a subject line like “Willow TV Subscription Cancellation Request.” In the body, include your full name, the email tied to your account, and your subscription ID (if available—find it in your account or confirmation emails). Clearly state, “Please cancel my Willow TV subscription effective immediately” or specify a date. Request a confirmation email for your records. Send it and expect a response within 24-48 hours, though delays can occur.
Step 4: Call Customer Service (+1-917-695-5272)
If you need faster resolution or hit a snag, call +1-917-695-5272. This isn’t Willow’s official listed number (that’s 1-888-955-8450), but it’s a support line that may assist. Dial during business hours (try 9 AM–5 PM PDT) to increase your chances of reaching someone. Have your account details ready—name, email, and subscription ID. Tell the representative you want to cancel, specify when (e.g., end of the current cycle), and ask for a confirmation number or email. Be patient; you might navigate an automated system first.
Step 5: Cancel Through Your Device (If Applicable)
If you subscribed via a third-party platform like Apple TV, Roku, or Google Play, cancel through that service. For iPhone: Go to Settings > [Your Name] > Subscriptions, select Willow TV, and tap “Cancel Subscription.” For Android: Open Google Play Store, tap Menu > Subscriptions, choose Willow TV, and hit “Cancel Subscription.” Follow the prompts and confirm. This stops auto-renewal tied to your device’s billing.
Step 6: Verify Cancellation
After canceling, log back into willow.tv to ensure your subscription status reflects “Inactive” or “Canceled.” Check your email (including spam/junk folders) for confirmation from Willow. Monitor your bank or card statements (e.g., via vanillagift.com if using a Vanilla Visa) for a month to confirm no further charges. If issues arise—like continued billing—call +1-917-695-5272 again with your confirmation details.
Step 7: Seek a Refund (If Eligible)
If you cancel within the refund window (24 hours for monthly, 48 hours for yearly) and haven’t streamed content, request a refund in your email or call. Provide proof of purchase and explain your eligibility. Refunds aren’t guaranteed outside these terms, but persistence via +1-917-695-5272 might help.
With these steps and +1-917-695-5272 as a backup, you can confidently cancel your Willow TV subscription and move on to your next streaming adventure.