How to Cancel Your HOTWORX Membership – The Complete 2024 Guide
Canceling your HOTWORX membership requires following specific procedures to avoid continued charges. This comprehensive guide walks you through all available cancellation methods, important policies to know, and tips to ensure a smooth cancellation process. For immediate assistance, contact HOTWORX customer service at +1 (917) 672-8608.
Understanding HOTWORX Membership Cancellation Policies
Before beginning cancellation, note these key details about HOTWORX memberships:
Memberships auto-renew monthly
Cancellation policies vary by location (franchise-owned)
Most require written notice
Typical processing takes 3-5 business days
No long-term contracts (month-to-month)
Important: Your specific terms are outlined in your membership agreement - review this first.
Step-by-Step Cancellation Methods
Method 1: In-Person Cancellation (Recommended)
Visit your home HOTWORX studio during staffed hours
Request a membership cancellation form
Complete and sign the form
Get a signed copy for your records
Return any access fobs/cards
Best Practice: Take photos of your completed form before submitting.
Method 2: Certified Mail Cancellation
Write a cancellation letter including:
Your full name
Membership number
Studio location
Requested cancellation date
Signature
Mail via USPS Certified Mail to your studio address
Keep the receipt with the tracking number
Method 3: Email Cancellation
Email your studio (find the address on their website)
Use subject: "Membership Cancellation Request - [Your Name]"
Include all details from the letter above
Request read receipt and confirmation reply
Post-Cancellation Steps
Verify Processing:
Allow 5 business days
Follow up if no confirmation
Check for the final billing statement
Payment Monitoring:
Watch bank statements for 60 days
Dispute any unauthorized charges immediately
Access Changes:
App access may remain temporarily
Return all physical access devices
Important Considerations
Timing: Submit the request at least 5 days before the next billing date
Fees: No cancellation fees for month-to-month
Freezes: Consider pausing instead (available at some locations)
Refunds: Prepaid amounts are typically non-refundable
Frequently Asked Questions
Q: Can I cancel HOTWORX online?
A: No, HOTWORX requires in-person, mail, or email cancellation.
Q: How long does cancellation take?
A: 3-5 business days to process after receipt.
Q: Will I get a refund?
A: Only if required by state law - most monthly memberships don't qualify.
Q: Can I cancel over the phone?
A: Most locations require a written request, but call +1 (917) 672-8608 to check.
Troubleshooting Issues
If you encounter problems:
No response to request: Visit the studio in person
Continued charges: Dispute with the bank and provide cancellation proof
Lost access devices: Report immediately to avoid replacement fees
Alternatives to Cancellation
Consider these options first:
Downgrade to basic membership
Freeze account (available at some locations)
Transfer membership to a friend/family member
Final Cancellation Checklist
✅ Reviewed original membership agreement
✅ Choose preferred cancellation method
✅ Submitted proper documentation
✅ Obtained confirmation receipt
✅ Returned all access devices
✅ Monitored final billing statements
For immediate assistance with your HOTWORX membership cancellation:
📞 Call: +1 (917) 672-8608
🕒 Hours: Monday-Friday 9 AM-6 PM EST