Candid Pay is our payment processing system available to sellers at the Pro subscription level and above. It gives you the ability to accept credit card payments from buyers directly through our invoicing system's payment portal. This feature allows buyers to pay for their order with just a few clicks of a button when they open an invoice sent from a seller.
Please Note: If you already have an account at Stripe.com, you will still need to create a Candid Pay account. These two accounts can use the same email address, and bank account, but they also don't have to – just know that they are required to be two completely separate accounts, and you can't access one from the other.
How does it work?
Candid Pay is powered by the payment processing platform Stripe. We have partnered with Stripe because they provide a high level of security that we think is valuable to our customers.
How much does it cost?
Stripe charges their own standard banking fees as outlined below:
Stripe fee: 2.9% per transaction
Candid fee: 0.5% + $.30 per transaction
What about international accounts?
If a buyer presents payment on an invoice using a foreign-based currency (like a credit card issued by a foreign bank for example) then there is an additional Stripe fee of +1% for international transactions and +1% for currency conversion.
You can learn more about selling internationally here: International Support For Sellers
How to set up your Candid Pay account
Click on the Candid Pay Get Started button located on your Seller HQ page:
On the next screen, you will be asked to fill out Stripe's registration form:
Please Note: Occasionally there can be an issue with certain foreign addresses during Stripe's registration process. If this happens please contact our support team. Also, please note that we cannot guarantee that all accounts will be accepted by Stripe's system since they have their own strict verification process.
How to view your transaction history and request a report
After you set up your account you will be able to view all of your payment transactions from your Seller HQ page by clicking on Account Details in the Candid Pay tile:
You will then see a list of all your transactions that looks similar to this:
From here you can also edit your Candid Pay account by clicking on the Account tab:
To request a detailed sales report of all your transactions please click on Request Detailed Report to send our support team the request: