Candid Pay is a payment processing system available to sellers at the Pro and All Access subscription level that gives you the ability to accept credit card payments from buyers. This feature allows buyers to pay for their order with just a few clicks of a button when they open an invoice sent from an order in Candid.

Note: If you already have an account at Stripe.com, you will still need to create a Candid Pay account. These two accounts can use the same email address, and bank account, but they also don't have to – just know that they are two completely separate accounts, and you can't access one from the other.


How does it work?

Candid Pay is powered by the payment processing platform Stripe.  We have partnered with Stripe because they provide a high level of security that we think is really valuable to our customers.

How much does it cost?

Stripe fee: 2.9% per transaction

Candid fee: 0.5% + $.30 per transaction

If a buyer presents payment on an invoice using a foreign-based currency (like a credit card issued by a foreign bank for example) then there is an additional Stripe fee of +1% for international transactions and +1% for currency conversion.

Note: Currently our Stripe integration is only able to work for brands that have a legal business entity registered in the United States. If you have a business located outside the United States you can still send invoices in Candid as normal, you will just need to accept payments using a different method. Once someone has paid, simply mark the invoice as paid manually on the order. We hope to be able to offer payment processing services to our international brands in the future so please check back for updates on this.

How to set up your Candid Pay account

Click on the Get Started with Candid Pay button located on your Seller HQ page:

From here you will be guided through all the steps needed to set up your account:

How to view your transactional history and request a report

After you set up your account you will be able to view all of your payment transactions from your Seller HQ page by clicking on Account Details in the Candid Pay tile:

You will then see a list of all your transactions that looks similar to this:

From here you can also edit your Candid Pay account by clicking on the Account tab:

To request a detailed report of all your transactions from us click on Request Detailed Report and send us a message:


Helpful links:

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