Candid Pay is a payment processing system available to sellers at the Pro and All Access subscription level that gives you the ability to accept credit card payments from buyers. This feature allows buyers to pay for their order with just a few clicks of a button when they open an invoice sent from an order in Candid.

Note: If you already have an account at Stripe.com, you will still need to create a Candid Pay account. These two accounts can use the same email address, and bank account, but they also don't have to – just know that they are two completely separate accounts, and you can't access one from the other.


How does it work?

Candid Pay is powered by the payment processing platform Stripe.  We have partnered with Stripe because they provide a high level of security that we think is really valuable to our customers.

How much does it cost?

Stripe fee: 2.9% per transaction

Candid fee: 0.5% + $.30 per transaction

If a buyer presents payment on an invoice using a foreign-based currency (like a credit card issued by a foreign bank for example) then there is an additional Stripe fee of +1% for international transactions and +1% for currency conversion.

Note: Currently our Stripe integration is only able to work with brands that have a legal business entity registered in the United States. If you have a business located outside the United States you can still send invoices in Candid as normal, you will just need to accept payments using a different method. Once someone has paid, simply mark the invoice as paid manually on the order. We hope to be able to accept international brands with our Stripe account in the very near future so please stay tuned for updates!

How to set up your Candid Pay account

Click on the Get Started link found on the Candid Pay tile on your Seller HQ page:

From here you will be guided through all the steps needed to set up your account:


How to view your transactional history and request a report

After you set up your account you will be able to view all of your payment transactions from your Seller HQ page by clicking on Account Details in the Candid Pay tile:

You will then see a list of all your transactions that looks similar to this:


From here you can also edit your Candid Pay account by clicking on the Account tab:


To request a detailed report of all your transactions from us click on Request Detailed Report and send us a message:



Getting Paid

Now the fun part, getting paid! On your Sales page, you can search for the invoice and payment status of orders: https://app.candidwholesale.com/selling/orders

From your list of sales, you can then go through and create and send an invoice for each shipment. You will see options to add terms, notes and payment methods to the invoice:

NOTE: if a customer writes you a check or pays in cash you can manually enter that the invoice has been paid by clicking on "add manual payment" in the payments section shown in the image above.

Once your invoice is ready to go, click "Send Invoice" and you will see a dialog box that looks like this:

From here, select your recipient, add an optional message, and click Send to send an invoice with a direct payment link to anyone you'd like – even a separate billing contact from the person you've been working with thus far on the order.


Checking Account Status

You can check on the account status of all your sales by using the search filter tools on your Sales page: https://app.candidwholesale.com/selling/orders

From the list of orders, you can further group and stack filters to refine your search:

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