At Candid you will always have the option to talk to a real person when you need help. We also love chatting with our customers and greatly encourage your questions and feedback. After all, that's how we get better!

You can reach out to us anytime by emailing us at team@candidwholesale or by sending us a message using the chat widget at the bottom of the screen.

Note: The chat widget requires an article search from our help center before you can submit a question. Don't worry, if you don't find what you need in our help center you can still send us a direct message! Just click on the 🙁 emoticon at the bottom of the article and the write a reply button will appear. This will send a message directly to our support team who get back to you right away - usually within a few minutes during business hours.

Missing features you need? Let us know! We truly appreciate and value your feedback as it has a direct impact on the features we choose to develop next. Drop us a line anytime at

The support team is available Monday - Friday from 9:00 am - 5:00 pm PT and will respond to support questions within 24 hours. Typical response times are between 5 and 30 minutes. If you message in after business hours we will message you back first thing the following business day.

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