When a seller in Candid sends a buyer the link to their wholesale catalog that buyer then can view that seller's catalog. However, in order for a buyer to create and manage orders in Candid, they will first need to create an account.
Does it cost anything to sign up?
It is completely free for a buyer to create orders with their vendor in Candid. All you need to do is create a basic account to be able to place orders with your seller.
What do I need to get started?
To verify your buyer account we ask for the following information:
Email address that you want to use as your primary login
Ecommerce website or social media channel that you sell on
Can I add other users to my account?
Absolutely! After you create your account you can add as many users as you want. You can learn more about adding other people to your account here.
How to create your buyer account
When a seller sends you a catalog link the first thing you will see is something similar to this screen:
When you view their catalog you can proceed to account creation which begins when you click on the "Start An Order" button which will then take you to a page that looks like this:
On the next screen you will be asked to enter your company's website link:
If you don't have a website that's ok! You can also enter the name of your business by clicking "Add Company Manually" and filling out the form seen here:
After you have filled out the company info form you will then be able to go back to the catalog link your seller shared with you and create an order (after logging in with your new credentials).
Troubleshooting login issues after account creation
Close the tab/window Candid is in, clear your browser's cache, and then try logging back in
If you have Candid open in multiple tabs, close all of them and try logging back in
Reset your password (you can do that here)
Contact our support team via chat or at firstname.lastname@example.org
Ready to start your first order?
You can learn more about how to create your first order here.