Candid for sellers

Getting started as a seller

A quick-start checklist for sellers

Written by Jolie Conzoner
Updated over a week ago

Getting started as a showroom

How to get set up quickly with multi-label account management

Written by Jolie Conzoner
Updated over a week ago

Best practices for uploading products to Candid

How to add your wholesale products to Candid and start building your catalog

Written by Jolie Conzoner
Updated over a week ago

Ecommerce platforms that Candid integrates with

How to connect your ecommerce store and upload your products to Candid

Written by Jolie Conzoner
Updated over a week ago

Managing your products & catalog after integration

How to use the product manager to manage your synced ecommerce store products

Written by Jolie Conzoner
Updated over a week ago

Customizing the look of your catalog

How to add branding, upload PDFs and video to your public-facing catalog

Written by Jolie Conzoner
Updated over a week ago

How to set your wholesale pricing

How to use the product manager to update your wholesale pricing

Written by Jolie Conzoner
Updated over a week ago

How to publish a product to multiple catalog sections

How to have a single product listed in more than one category

Written by Jolie Conzoner
Updated yesterday

How to move or reorder products in your catalog

How to change the order products will appear in your catalog

Written by Jolie Conzoner
Updated today

How to edit product names & images

How to upload new images, edit current images, and change product names

Written by Jolie Conzoner
Updated over a week ago

How to create new products directly in Candid

How to add new products to your catalog without using an ecommerce integration

Written by Jolie Conzoner
Updated over a week ago

How to share your ordering terms and conditions with your buyers

How to add your company's ordering terms & conditions to your account and catalog

Written by Jolie Conzoner
Updated over a week ago

How to add order minimums to your catalog

How to communicate order minimums to new and returning buyers

Written by Jolie Conzoner
Updated over a week ago

How to create product notes

How to add notes for your buyers to see when viewing products in your catalog

Written by Jolie Conzoner
Updated over a week ago

How to archive products

How to use the product manager to hide products by archiving them

Written by Dave Lowensohn
Updated this week

Separating retail and wholesale products

How to hide your retail-only products from your catalog

Written by Jolie Conzoner
Updated over a week ago

How to create a sales order as a seller

How sellers can create and send a new order to a buyer

Written by Jolie Conzoner
Updated over a week ago

Can I edit a sales order after it's finalized?

How to edit orders during any stage of the order life cycle

Written by Jolie Conzoner
Updated over a week ago

How to set a default discount for your buyers

How to create special pricing for individual customers

Written by Jolie Conzoner
Updated today

Inviting your buyers to Candid

How to introduce your buyers to wholesale ordering in Candid

Written by Jolie Conzoner
Updated over a week ago

How to upload your customer list to Candid

How to import a CSV of your customer list

Written by Jolie Conzoner
Updated over a week ago

How to share your catalog and storefront with buyers

Create links to your catalog or storefront that you can share with buyers

Written by Jolie Conzoner
Updated over a week ago

How to embed a wholesale widget into your website

How to create a widget for your website that links to your storefront

Written by Jolie Conzoner
Updated over a week ago

How to promote your online store

Marketing tips to attract new buyers and increase sales

Written by Jolie Conzoner
Updated over a week ago

How to view your sales order history

How to use the Sales page to view your sales history and manage orders

Written by Jolie Conzoner
Updated over a week ago

How to hide your wholesale catalog from search listings

How to control when buyers can view your wholesale products

Written by Jolie Conzoner
Updated over a week ago

Shipping FAQs

Frequently asked questions about how shipping works in Candid

Written by Jolie Conzoner
Updated over a week ago

How do shipping charges work?

How to add shipping estimates and costs to orders and invoices

Written by Jolie Conzoner
Updated over a week ago

How to set your shipping and payment terms

How to add your default shipping and payment terms to your catalog and set terms for specific customers

Written by Jolie Conzoner
Updated yesterday

How to send an invoice to a buyer

How to create and send a sales invoice

Written by Jolie Conzoner
Updated over a week ago

How to pay an invoice for a buyer

How to use the payment terminal to pay an invoice for a customer

Written by Jolie Conzoner
Updated over a week ago

How do multiple shipments work?

Working with multiple shipments, invoices and payments

Written by Jolie Conzoner
Updated over a week ago

Deposits as a payment option

How to create and request a deposit on an invoice

Written by Jolie Conzoner
Updated over a week ago

Why hasn't my customers payment gone through?

Waiting times for payment processing

Written by Jolie Conzoner
Updated over a week ago

Can someone pay an invoice who doesn't have a Candid account?

How to send an invoice to someone outside of Candid by sharing an order link

Written by Jolie Conzoner
Updated over a week ago

Inventory management setup options

How to choose the right inventory settings for your business

Written by Dave Lowensohn
Updated over a week ago

Inventory settings options for Shopify users

How to manage your Shopify inventory in Candid

Written by Dave Lowensohn
Updated over a week ago

Separating your Candid products from Shopify

How to have wholesale-only products in Candid that don't show up in Shopify

Written by Dave Lowensohn
Updated over a week ago

Analytics & Reporting

View and download detailed sales and order report CSVs

Written by Jolie Conzoner
Updated over a week ago

Selling Signals

See who's been browsing your catalog & profile

Written by Jolie Conzoner
Updated over a week ago

How to set up your account to accept credit card payments

How to use Candid Pay - Candid's payment processor powered by Stripe

Written by Jolie Conzoner
Updated over a week ago

How to integrate with QuickBooks

Connect your existing QuickBooks account to Candid

Written by Jolie Conzoner
Updated over a week ago

How to set up ShipStation

Integrating your Candid account with ShipStation

Written by Dave Lowensohn
Updated over a week ago

How do I integrate with Xero?

How to sync order data to Xero using Shipstation

Written by Dave Lowensohn
Updated over a week ago

Why isn't my Stripe account verified?

Troubleshooting account verification issues

Written by Jolie Conzoner
Updated over a week ago

Why isn't ShipStation syncing?

How to troubleshoot your ShipStation connection

Written by Jolie Conzoner
Updated over a week ago