Candid for sellers

Getting started as a seller

A quick-start checklist for sellers

Written by Jolie Conzoner
Updated over a week ago

Getting started as a showroom

How to get set up quickly with multi-label account management

Written by Jolie Conzoner
Updated over a week ago

Managing your products & catalog after integration

How to use the product manager and update your catalog

Written by Jolie Conzoner
Updated over a week ago

Best practices for uploading products to Candid

Getting ready to add your ecommerce store products to Candid

Written by Jolie Conzoner
Updated over a week ago

Ecommerce platforms that Candid integrates with

How to connect your ecommerce store and upload your products to Candid

Written by Jolie Conzoner
Updated over a week ago

Preview and customize your catalog

How to add branding, upload PDF's and video to your public-facing catalog

Written by Jolie Conzoner
Updated over a week ago

Where do I enter terms, notes and order minimums?

How to add terms, notes & order minimums to your profile and catalog

Written by Jolie Conzoner
Updated over a week ago

Editing your products after integration sync

How to update products synced to your e-commerce store

Written by Jolie Conzoner
Updated over a week ago

Separating retail and wholesale products

How to hide your retail-only products from your catalog

Written by Jolie Conzoner
Updated over a week ago

Why can't I delete things?

Why Candid doesn't have a delete button

Written by Dave Lowensohn
Updated over a week ago

Importing products via CSV

How to set up your catalog products using a CSV import

Written by Jolie Conzoner
Updated over a week ago

Setting wholesale prices

How to set up pricing for all your products

Written by Dave Lowensohn
Updated over a week ago

How do I update my pricing?

Changing your wholesale and MSRP pricing

Written by Jolie Conzoner
Updated over a week ago

Inviting your buyers to Candid

How to introduce your buyers to wholesale ordering in Candid

Written by Jolie Conzoner
Updated over a week ago

How to share your catalog and storefront

Create links to your catalog or storefront that you can share with buyers

Written by Jolie Conzoner
Updated over a week ago

How to embed a wholesale widget into your website

How to create a widget for your website that links to your storefront

Written by Jolie Conzoner
Updated over a week ago

How to create a new sales order

How sellers can create and send a new order to a buyer

Written by Jolie Conzoner
Updated over a week ago

Working with new buyer inquiries

Responding to new buyer order requests

Written by Dave Lowensohn
Updated over a week ago

Inventory settings explained

A brief explanation of available inventory tools

Written by Jolie Conzoner
Updated over a week ago

Inventory management setup options

How to decide which inventory settings to use

Written by Dave Lowensohn
Updated over a week ago

Integrating your Shopify inventory

Managing your Shopify inventory settings in Candid

Written by Dave Lowensohn
Updated over a week ago

Separating your Candid products from Shopify

How to have wholesale-only products in Candid that don't show up in Shopify

Written by Dave Lowensohn
Updated over a week ago

How to send an invoice to a buyer

How to create and send a sales invoice

Written by Jolie Conzoner
Updated over a week ago

How do multiple shipments work?

Working with multiple shipments, invoices and payments

Written by Jolie Conzoner
Updated over a week ago

How do shipping charges work?

Adding shipping costs to your invoices

Written by Dave Lowensohn
Updated over a week ago

Shipping FAQ's

Frequently asked questions about how shipping works in Candid

Written by Jolie Conzoner
Updated over a week ago

Deposits as a payment option

How to create and request a deposit on an invoice

Written by Jolie Conzoner
Updated over a week ago

Why hasn't my customers payment gone through?

Waiting times for payment processing

Written by Jolie Conzoner
Updated over a week ago

Can someone pay an invoice who isn't in Candid?

How to pay an invoice outside of Candid by sharing an order link

Written by Jolie Conzoner
Updated over a week ago

How do I set a buyer's shipping address?

Adding a shipping address to an order

Written by Dave Lowensohn
Updated over a week ago

Analytics & Reporting

View and download detailed sales and order report CSVs

Written by Jolie Conzoner
Updated over a week ago

Selling Signals

See who's been browsing your catalog & profile

Written by Jolie Conzoner
Updated over a week ago

What is Candid Pay?

How to set up your account to accept credit card payments

Written by Jolie Conzoner
Updated over a week ago

How to set up ShipStation

Integrating your Candid account with ShipStation

Written by Dave Lowensohn
Updated over a week ago

How do I integrate with QuickBooks or Xero?

Syncing order data to Xero or QuickBooks

Written by Dave Lowensohn
Updated over a week ago

Why isn't my Stripe account verified?

Troubleshooting account verification issues

Written by Jolie Conzoner
Updated over a week ago

Why isn't ShipStation syncing?

Troubleshooting your ShipStation connection

Written by Jolie Conzoner
Updated over a week ago