Looking to bring in more foot traffic when your store is empty? Add an off-peak offer to keep customers coming back!

How to Set-Up Off-Peak Rewards

  1. From the Add Rewards tab, click on 'Off-Peak Rewards'.

   2. Set the days of the week and hours during which the Off-Peak Reward will be active.

   3. Select the reward you want to give from the drop-down box.

   4. Set the total number of off-peak rewards that customers will be able to redeem per day.

   5. Click 'Save Reward'.

   6. Toggle the 'Start Promo' switch 'On'.

When are your Off-Peak Hours?

To get an idea of your off-peak hours, use CandyBar to tell when your cashiers are giving out fewer stamps: 

  1. Head over to the Customers tab, then click on 'Insights'.

   2. Look at Store Activity to have an idea of your off-peak hours.

How to redeem Off-Peak Rewards

  1. Open the Cashier Portal during your off-peak hours. 

   2. Enter the customer's mobile number under the 'Queue' tab.

   3. Click the off-peak reward that will come up under 'Limited Promotions'. You won't be able to click this reward reward outside off-peak hours.

   4. Check that the reward has been claimed. 

When will customers be notified about Off-Peak Reward?

  • An SMS will be sent to both new & existing customers.
  • Existing customers get the message on the next immediate off-peak day.
  • New customers get the message on the next immediate off-peak day after their sign up.
  • Customers won't be notified again if you change the reward or off peak timings for the store.

      Example:

       If an Off-peak reward is setup for weekends on a Thursday:

  • Existing customers will get notified on Saturday morning.
  • A new customer joining on Tuesday, after the first off-peak day, will get notified only on the following Saturday.

Frequently Asked Questions

When will the off-peak reward end?

Your off-peak reward remains active until you switch it off by setting the 'Start Promo' toggle to 'Off'.

Can I change my off-peak reward?

You can make changes to your reward even after it has been activated. Any changes made will take effect the following day at 10 AM.


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