Welcome to Canny! 😃
This article has all the basics you need to make sure you're well-versed in our product!
Timestamps:
Boards — 0:40
Board access/use cases — 0:47
Creating a post — 1:29
Autopilot — 2:28
Options for manually adding feedback — 4:52
Comments, replies, and moderation — 5:25
Organizing and analyzing posts — 6:01
User segmentation — 8:07
Roadmapping/prioritization tool — 8:48
Updating users on status changes — 10:07
Roadmap — 10:54
Changelog — 11:20
DAY ONE RECOMMENDATIONS — 11:48
Boards, Posts, Votes & Comments
Boards are containers for posts, and each post can receive comments and votes from users.
For example:
Board: Feature request
Post: Chrome extension
Comment: Can you also add this as a Firefox add-on?
Here are a few popular examples of boards:
Feature Requests
Integrations
Bug Reports
Want to see it in action? Check out our feedback portal at feedback.canny.io. We'd love to hear your ideas! 😄
Boards:
A board's access can be set to public, private, or custom. Public boards are visible to anyone on the web, private boards are restricted to admins, and custom access boards limit access to specific groups.
Public boards typically gather user feedback, private boards collect internal team feedback, and custom boards can be tailored for specific audiences like customers or select team members. Learn more
Posts:
Anyone with board access can create a new post, whether they're a regular user or a Canny admin. Here's what the post creation screen looks like (placeholders can be customized):
Every post can be assigned an owner in Canny. This way, there is accountability as to who is responsible for addressing specific feedback. Learn more
As a post's status is updated, users who voted on the post will be notified automatically via email. This way, users are always up to date on what matters most to them! Learn more
Votes
Canny allows your users to show support for a post with just one click! Each user gets one vote per post and vote totals are amassed in Canny, allowing you to easily sort and filter your most popular or relevant posts.
Casting a vote will automatically enroll that user for updates related to that post.
Votes can be added by your team on a user’s behalf. Learn more
Users can rescind a vote by clicking the upvote button a second time.
If a vote was added on a user’s behalf, an admin can also rescind it from the voter list.
Comments
Comments can be added to a post by anyone with access to that board.
Canny supports adding attachments to comments for further clarity:
As an admin, adding a top-level comment will notify all voters. When you reply directly to another comment, only that commenter will be notified.
Individual @mentions are also supported for when you need to better understand someone's use case or expectations. Learn more
Comments can be made private from the Boards tab in your Canny settings using the “Private comments” toggle. This means end-users will not see comments by other end-users. Learn more
Tags, Categories, & User Segmentation
Each board can have its own unique tags and categories. You can manage these in the Boards tab of your Canny settings. For guidance, check out our Best Practices for Organizing Feedback.
Tags
Canny admins can add tags to any post. Tags are only visible to internal team members and help them categorize and prioritize feedback behind the scenes. Posts can have multiple tags. Learn more
Categories
Categories are visible to all end-users and help organize posts. Unlike tags, each post can only have one category. Categories typically represent either the team responsible for addressing the request or a specific section/feature of your app. Learn more
User Segmentation
Users can be organized into segments in Canny (e.g. Paying, EU accounts, VIPs, etc). This feature lets you filter feedback based on different user groups, making it easier to prioritize feedback effectively. Learn more
Roadmaps & Changelog
The internal roadmap
The internal roadmap lets your team pull Canny posts and decide what to work on next! Check out this quick video guide below or learn more:
The public roadmap
The public roadmap displays your current projects and their progress. When you update a post's status, it automatically moves along the roadmap, showing users that you're actively working on their requests. See our roadmap at feedback.canny.io or click here to learn more.
Changelog
The changelog is where you publish all your product updates. Check out our example at feedback.canny.io/changelog. It's a valuable resource to share with company stakeholders, and we recommend including it in your newsletters. Learn more
We're so excited you've decided to try Canny out and we're confident you're going to love it! ❤️
Just start a chat or email us at support@canny.io if you have any questions. We are here to help! 😃