Some of us need constant reminders for booked appointments, but you may have patients who get annoyed by receiving too many reminders. You can change the number of reminders (appointment reminders & Recall Reminders) Donna sends on an individual patient basis.
To change an individual patient's reminders frequency:
Go to the Patient Profile by searching for the patient's name using the 🔍 search box at the top right of the platform
Once on the Patient's Profile, click Edit on the top right of the Patient Info card
Click on the Settings tab at the top right
Go to Appointment Reminders under the Services section
Edit your patient's Appointment Reminders frequency by turning the scheduled reminders toggle ON or OFF.
Remember to click Save