The Chat log in CareCru is shared by all users. Did you read a message that was not addressed to you? Don't worry, Donna can fix that.
To mark a chat message as Unread
Go to Chat
Open the chat conversation of the patient in question
Click or hover over the message you wish to mark as Unread
Three dots will appear to the right of the message
Hover over the dots and click on Mark unread
Your message will now be bolded and appear in the Unread tab
To access your unread messages
Go to Chat
Select the Unread tab
All messages that have never been read or have been marked as Unread will appear