If your practice is new and you have a low patient volume --- You might not see the boost other clinics are getting just due to the fact that your are a brand new clinic. However, this changes if your staff remembers to ask for the Google Review in person after appointments as well. Bringing up how important Google Reviews are for the practice go a long way in making the patient convert.

If you adjust your schedule quite a bit on the day-of the appointment --- Meaning that quite a few appointments are unconfirmed. Donna, by default, does not send Reviews to appointments that are unconfirmed. This can be customized and Donna can start sending to these "unconfirmed" patients. It is just there as a safeguard for busy practices that may forget about not cancelling an appointment (One example: To avoid no-show patients getting contacted for a Review).     Please reach out to us if you'd like to customize this.

Donna also, by default, does not "Always Ask" a patient after their appointment --- If the patient has received a review request within the last month from their previous appointment, OR if they have left a review within the last year, the patient will not get another review request. This could be affecting the volume of patients receiving review requests. This is totally customizable. Donna can be as aggressive as you want.     Please reach out to us if you'd like to customize this.