One of the challenges your practice likely faces is the number of missed appointments each week. Most of your patients don’t necessarily mean to miss their appointments, but a lot of times they simply forget about them. The most obvious solution is to send your patients reminders about their upcoming appointments. But are your reminder messages really effective?
With a combination of the right frequency, contact method, and timing of reminders, you can ensure that majority of your patients confirm appointments automatically, and that only a small number need manual intervention.
Here is our recommendation on how to set up your Appointment Reminders -
Days before appointment | Contact Method | Confirmable/ Friendly | Time to Send Reminder |
21 Days | Friendly | Default - Same time as scheduled appointment | |
7 Days | SMS & Email | Confirmable | Default - Same time as scheduled appointment |
2 Business Day | SMS & Email | Confirmable | Custom - At a specific time |
2 Business Day | Voice | Confirmable (only sent if appointment still not confirmed) | Custom - After 4 PM |
2 hours | SMS | Friendly (or virtual Waiting room) | Default - 2 hours before scheduled appointment |
What the above setup will look like once set up -
Note - If an appointment is confirmed, Donna will follow the Path titled "Y" or else "N"
💡Do you want to customize your reminder settings and verbiage?
Read How to Customize Reminder Messages.
For more best practices to best suit the workflow of your practice, please reach out to the customer success team.