CareCru's default setting is set up to exclude inactive patients from Donna's reminders. However, there may be instances where you'd want to send reminders to inactive patients, such as - an appointment has been booked for an inactive patient without immediately switching them to an active patient or for patients that have certain statuses which Donna does not identify as active.
To enable these patients to receive appointment reminders:
Go to Account Settings
Select the Donna tab
Go to the Reminders section
Click on the utility wheel in the top right corner
On the Reminders Advanced Settings pop-up, ensure you’ve changed the “Do you want Donna to send Appointment Reminders to Inactive Patients?” toggle to ON
Select Save
