💡 If you haven't read How Donna Displays Available Times Online, it may be helpful to do so before proceeding with this article.
Reasons must have assigned Practitioners performing that treatment or else your patients will not be able to book online. There are 2 ways to assign Practitioners to Reasons:
Go to Account Settings > Reasons
Select a Reason by clicking on one of the added reasons
Select one or multiple Practitioner(s) who can be booked for this Reason in the Practitioners Performing This Reason section
Click Save
OR
Go to Settings > Practitioners
Select a Practitioner by clicking on a Practitioner's name
Click on Reasons under the Practitioner's Settings (3rd option from the left under the Practitioner's name)
Toggle ON Reasons the Practitioner can be booked online for (Purple is ON and Grey is OFF)
Click Save
Follow the same steps and de-select any practitioners that you no longer want to assign to a given reason.
💡 Do you have temp practitioners? If so, read this article to make maximize online availability.
Ready for the next step?