Your go-to hub for all CareLinx release notes, feature changes, and key internal announcements.
Designed to establish standardized procedures and guidelines, these articles guarantee efficient and consistent assistance to caregivers, families, and third parties, fostering trust and reliability in every interaction.
Agent tools and resources
This collection houses a series of articles containing essential information and Standard Operating Procedures (SOPs) designed specifically for our recruitment team.
This collection includes various guides, FAQs, troubleshooting articles, and resources aimed at supporting users with different aspects of the CareLinx platform.
What you need to know about the Family Dashboard.
What you need to know about the Caregiver Dashboard.
Discover the New Member View for B2B Payer families on CareLinx, offering tailored solutions to unique needs.
How to use the Sales Pipeline Dashboard and Candidate Management
Learn more about our Health Partners programs, benefits and requirements for each program.
Learn about our platform for caregivers and how specific features work.
Learn about our platform for families and how specific features work.
Overtime / Live-in process and tools
Tools, Resources and Request
Agent tools and resources for all things Prov PHPRR Readmission Reduction Program
Agent Tools, Resources, Processes and Policies for all things QA
Provides guidance on discharge support services offered through Optimal Aging by CareLinx, in partnership with Providence St. Joseph Health and Providence Health Plan in select regions.
In-home assessment tools to better support high-risk members
Your go-to guide for managing tasks in the Work Management Tool.