Password requirements across the system
To better protect your agency information, password requirements are state-mandated for every Alt EVV vendor solution. Therefore, in CareSmartz360, the following restrictions have been updated across all platforms; namely the agency portal, Caregiver portal, client portal, caregiver mobile app and agency mobile app.
Minimum of 9 characters, at least 1 uppercase letter, 1 lowercase letter, 1 number, and 1 special character.
The user’s password cannot be one of the last 10 passwords.
The user will be locked out after 3 failed login attempts. Once locked out, the user will have to reset their password by clicking on the "Forgot Password?" link on the sign in page.
Passwords are required to be changed every 60 days. Users will be prompted to change passwords every 60 days.
Best practices:
Each user of the Caresmartz360 portal should have their own user name and password linked to an email address that only they have access to.
Do not use a single email address across multiple logins. i.e. don't use a shared inbox for all users in a department.
Audit your users regularly. Ensure that only current employees have active login credentials.