All Collections
Mobile App
This collection includes smartphone application guides and FAQs.
Caregiver App UpdatesHow to update the Caregiver App and when
Pending Sync for Offline Clock in/outPending Sync for Offline Clock in/out from Caregiver Mobile app
Caregiver & Agency App WebinarA live webinar recorded for people to reference at their convenience.
Agency User Admin App
Mobile App: Documenting Tasks
Add a video as an attachment from the Caregiver mobile appUpload a short video from the Caregiver Mobile App
SMS Number Not Displayed in Mobile AppIf Agency has not opted for any SMS service, then caregivers will not see the SMS number in their App.
GPS Location SettingsHow to activate your iOS or Android GPS location settings to allow the Caresmartz360 app to capture location details
Change to SpanishHow to change the language in Mobile app.
Clock out happening on the wrong days
Mobile Device Cache ClearHow to clear the cache on your mobile device
Mobile App 2023A video for agency users and caregivers to learn how to navigate in the CS360 caregiver mobile app
Caregiver unable to mark tasks complete
Enable “Location Services” on Android
Enable locations for iPhoneIt is mandatory to enable location to clock-in/clock-out
Caregiver message “User is not within the range defined by the agency”.
Ability to update longitude and latitude of client’s location by dropping the pin on the map or manual update
Minimum System Requirements - Caregiver AppMinimum requirements to effectively run the caregiver app
Caregiver App: Unauthorized User Error
Caregiver App Error: User is Not Available
Caregiver App - Offline ModeCaresmartz360 offers some functionality when your caregivers don't have mobile data or wifi
Clock in/Clock out - Not Within Range FixUsing GPS Distance Report to fix Clock in/clock out of range issues