You can designate a specific customs broker to handle your documentation. This can be a company different from the provider to whom you have awarded the shipment.
The Customs broker needs to be selected before awarding the shipment. This means, during or before the Booking step. Booking a Shipment
The customs broker feature requires a configuration by the Cargobase Administrator.
Start with booking a quote
1. Search for the shipment reference (e.g. S123456789) via the Universal Search or the Sidebar.
2. Click Book on the quote that offers the preferred rate and schedule.
Select the customs broker
If the option is enabled for your company, the list of preferred Customs brokers will be shown upon booking confirmation or approval.
Select Yes to confirm a preferred customs brokerage partner is required to handle the customs clearance. Otherwise, select No.
If Yes is selected, select a customs broker in the list of companies set up in with your account.
Click Continue to complete the booking process.
What's next?
Upon booking or approval, the customs broker receives an email notification to let them know about the new shipment confirmed. The email contains a link redirecting to the Cargobase platform for the customs broker to view the details and start updating the customs clearance process by posting comments and uploading/downloading files.