🪪 For Drivers: License & ID Verification
Q1. I have had my license for more than 3 years, but the system says "Less than 3 years" and I cannot book.
Due to license renewal, re-issuance, or re-acquisition after expiration, the "Date of Issue" on the face of your license may differ from your actual initial acquisition date.
Solution 1: Please contact our support team. We will verify your initial acquisition year using the 3rd and 4th digits of your license number and manually correct it.
Solution 2: We may be able to verify your status if you submit a "Driving History Certificate" (issued by the Safe Driving Center) or a "Photo of your previous license."
Q2. Is my driving experience overseas taken into account?
We are sorry, but the driving experience is calculated based on the date of license acquisition in Japan. Experience gained overseas cannot be combined. This is a uniform standard required by our insurance policies. Thank you for your understanding.
Q3. Can I use the "My Number Card Integrated License" (Digital License) for ID verification?
Currently, this is not supported. Since the owner must verify the physical license card during the handover, please ensure you have your traditional plastic driver's license card ready.
Q4. How long does the ID verification process take?
Verification is usually completed within 24 hours. If more than 24 hours have passed and your status is still "Under Review," please contact our support team.
🚗 For Drivers: Reservations, Payments, & Insurance
Q5. After a payment error, I can no longer book for the same dates.
Even if a payment fails, the time slot is temporarily locked to secure the booking. The slot will be automatically released after 15 minutes. Please wait and try again after that time.
Q6. How can I extend my reservation?
Please use the "Request a 24-hour extension" button at the bottom of the Share Details screen.
Note: Extensions are not possible if there is another booking within the next 24 hours. In such cases, you must return the vehicle by the original end time.
There is no function to extend only the insurance coverage.
Q7. Can I opt out of the DraShare Insurance (3,500 JPY/day)?
No, enrollment is mandatory for all shares. This is required to protect owners (including coverage for theft and embezzlement) and to maintain the integrity of the platform. We do not accept switching to external insurance.
Q8. Is there a fee to add an additional driver?
There is no additional fee. You can add a driver through the Share Details screen. However, the additional driver must also register on the app and receive approval from the owner.
💰 For Owners: Fees, Earnings, & Vehicle Registration
Q9. How much is the platform fee?
The fee is 15% of the set "Shared Usage Fee." There are no registration or monthly fees.
Q10. When will I receive my earnings?
Payments are processed automatically for each completed share.
Standard: 3–5 business days after share completion.
First time: 7–14 business days (due to bank account verification).
Note: Payments will appear on your statement as "Stripe, Inc."
Q11. The vehicle registration review has not started.
After uploading the "Vehicle Inspection Certificate" (Shakensho) and "Exterior Photos," you must press the "Submit for Review" button. You must also complete your bank account registration before you can submit for review.
Q12. Can I register corporate-owned vehicles or high-mileage vehicles?
Corporate-owned: Yes, registration is possible. However, vehicles used specifically for rental business (e.g., "Wa" or "Re" number plates) are not allowed.
High-mileage: There is no specific limit. However, to prevent trouble, please describe the vehicle's condition in detail in the description field.
🚨 For Owners: Accidents & Trouble
Q13. What should I do if I find damage after the share is over?
Immediately perform the following via the app:
Register photos of the car's condition.
Report the incident to see the insurance contact information, then call the insurance company.
Important: Do not start repairs before receiving approval from the insurance company. Doing so may result in the insurance claim being denied.
Q14. I cannot contact the driver after the return time.
Try calling the driver directly using the phone icon in the app.
If you still cannot reach them by the next day, please contact our support team.
In cases of malicious intent, please consider filing a damage report with the police.
⚙️ Common: Accounts & Others
Forgot Password: You can reset it via "Forgot your password?" on the login screen. If you don't receive the email, check your spam folder.
Changing Account Info: You can change your email address, phone number, and registered bank account directly from the app.
Deleting Account: You can delete your account/withdraw from the service directly within the app.
📊 Inquiry Statistics (Reference)
This FAQ was created based on the following inquiry trends:
Rank | Category | Share | Main Topics |
1 | License & ID | 19% | Experience requirements, verification errors |
2 | Reservations | 17% | Extension methods, cancellations |
3 | Registration | 17% | Review status, registration errors |
4 | Payments | 9% | Credit card errors, 3D Secure |
5 | Insurance/Accident | 8% | Coverage details, damage reporting |
Last Updated: February 18, 2026