This article explains how to add, edit, and manage users in Carpay, including user roles, permissions, and location access.
Managing users correctly helps ensure your team has the appropriate access while keeping administrative controls secure.
User roles in Carpay
Carpay supports two user roles:
Admin
Regular
You can add an unlimited number of users to your Carpay account.
Admin users
Admin users have full administrative access.
Admins can:
Access the Administration section
Add, edit, and delete users
Assign user roles and permissions
Manage location access
Change company-level settings
At least one Admin user is required on every Carpay account.
Regular users
Regular users are intended for day-to-day operational tasks.
By default, Regular users:
Can log in and process payments
Cannot access the Administration section
Cannot add or remove users
Cannot change company settings
Admins can grant additional permissions to Regular users as needed.
Optional permissions for Regular users
Admins can selectively enable the following permissions for Regular users:
These permissions allow access to specific features without granting full Admin rights.
Adding a New User
To add a user:
Log in to your Carpay dealer site in a web browser.
Click on the Person Icon in the top-right of your screen.
Select Admin.
Select Add New User.
Enter the new user’s:
First name
Last name
Email address
Select a User Type (Admin or Regular).
Assign location access, if applicable.
Select any optional permissions.
Select Submit.
The new user will receive an email invitation with instructions to set their password and log in.
Editing or removing users
Admins can manage existing users from the Users table.
From this page, Admins can:
Edit user details, role, or permissions
Adjust location access
Remove users from a single location or all locations
Disable access for users who no longer need Carpay access
Regularly reviewing this list helps maintain account security.
Best practices
To keep your dealership secure:
Limit Admin access to trusted staff
Use Regular users with optional permissions for most roles
Remove users who no longer work at the dealership
Review permissions and location access periodically
Avoid sharing login credentials between employees