Connect your loyalty program to your helpdesk — and turn every support conversation into a personalized experience.
With Casa Loyalty + Gorgias, your support agents can see customer loyalty data (like points balance, tier level, and referral link) directly inside the Gorgias sidebar. That means more context, faster responses, and better support.
🎁 Why integrate Casa Loyalty with Gorgias?
Instant access to loyalty data: View loyalty points, tiers, and referral links right in Gorgias tickets.
Faster, smarter support: Use loyalty details in macros and replies to personalize your responses.
Better engagement: Recognize and reward your VIPs with tailored experiences.
🔧 How to set up the integration
Step 1: Connect Gorgias from Casa Loyalty
Go to your Casa Loyalty Dashboard > Integrations.
Find Gorgias and click Connect.
Log in with your Gorgias credentials and authorize the connection.
Step 2: Add Casa Loyalty to your Gorgias sidebar
In Gorgias, go to Settings > App Store > My Apps.
Open Casa Loyalty and ensure it’s toggled ON.
The loyalty widget will now appear on the right-hand side of any ticket with a recognized customer email.
✨ What data will I see in Gorgias?
Once integrated, your agents can see:
🎯 Points Balance – Current loyalty points
🏆 Loyalty Tier – What tier the customer is in
📢 Referral Link – Customer’s unique referral URL
❌ Disconnecting the integration
From Casa Loyalty:
Go to Integrations > Gorgias and click Disconnect.
From Gorgias:
Head to Settings > App Store > My Apps, click Casa Loyalty, then hit Disconnect App.