When you create a request for your client, reminder emails will be sent automatically if it is not completed within certain timeframes. There are 3 reminder emails and they trigger 24, 48 & 96 hours after the last email has been sent.
i.e. the initial email on day 1, reminder on day 2, reminder on day 4 and a final reminder sent on day 8.
You may like to turn these off if you prefer to manage follow-up separately. Enabling/disabling reminder emails can be done in your settings.
To disable reminder emails:
1. Click on Your Account (under your name, top left).
2. Click on Settings.
3. Under Settings you will find a tab called Credit Ready Reminders. You can turn these off by clicking on the enabled/disabled toggle.
Pending Requests
Reminder emails are only sent to pending requests. If you delete a pending request any scheduled reminders will be cancelled.
