A specific error showing when the time out for the bank crawl occurred. In this case during AUTH lifecycle.

This means the client didn't add correct credentials within the timeframe allowed to do so (usually 5 minutes).

For all authentication errors, please ask the client to go to the bank's portal in a web browser (not the mobile app) and verify the details they use to login before returning to CashDeck and trying again with these correct credentials.

If you require further assistance, please contact CashDeck via online chat for support.