If you send a bank statement request to a client and there is a typo or another type of error associated with the email address you have used, we will send you an email notification to let you know.

These email notifications let you know which client this is for and provides information about the error type that is being detected.

Here is a list of the errors that you might see.

This means your client's email server was unable to deliver your message (i.e.: unknown user or mailbox not found).

Check for a typo in the email address, or check with your client for their correct email ID.

Message delayed or Undeliverable — your client's email server could not temporarily deliver your message (i.e.: Message is delayed due to network troubles).

Try to send the email again, at a later time.

Automatic email responder(i.e.:"Out of Office" or"On Vacation").

Our systems detected something like an out-of-office response - perhaps your client has left for a holiday! This probably isn't too much cause for concern.

Unable to temporarily deliver the email message(i.e. mailbox full, account disabled, exceeds quota, or out of disk space).

Check with your client regarding the delivery error and/or ask for an alternative email address.

Blocked by our ISP due to content flags or the email address supplied has been blacklisted.

Not common, but if you see this you will need a new email address for your client or resend the request to your client and enable SMS delivery.

The message was delivered but was either blocked by the user, or classified as spam, bulk mail, or had rejected content.

Resend the request to your client and enable SMS delivery.

To resend a request just click on the Resend button.

Before you click the Send button, you can update the email address or mobile phone number if you want to deliver the link via SMS.

Note, you are not able to change the request options for a request that has already been created i.e. the no. of days to sync. etc.