Email Delivery Errors
If there’s a typo or issue with a client’s email address when sending a bank statement request, CashDeck will notify you via email.
These notifications identify the affected client and include a description of the error.
Where to Check Email Delivery Status
You can also check the delivery status by opening your client’s request in CashDeck.
Common Email Delivery Errors
Here’s a list of potential delivery issues and how to respond:
Hard Bounce
Meaning: The email couldn’t be delivered — often due to an invalid address (e.g., unknown user, mailbox not found).
Action:
Check for typos in the email address.
Confirm the correct address with your client.
Transient Error
Meaning: Temporary delivery failure (e.g., network issues or server delays).
Action:
Try sending the email again after some time.
Auto Responder
Meaning: The recipient has an automatic response enabled (e.g., out-of-office or vacation reply).
Action:
No immediate action needed.
The client will likely respond once they return.
Soft Bounce
Meaning: Temporary failure due to mailbox issues (e.g., full inbox, disabled account, quota exceeded).
Action:
Contact your client to resolve the issue.
Consider requesting an alternative email address.
ISP Block
Meaning: The message was blocked by the email provider or flagged as spam due to content or blacklist issues.
Action:
Try resending the request using a different email address.
Enable SMS delivery as an alternative.
Spam Notification
Meaning: The email was delivered but marked as spam, bulk mail, or rejected by the recipient’s server.
Action:
Resend the request with SMS delivery enabled.
Resending a request
To resend a request:
Click the Resend button from the request screen.
Before clicking Send, you can update the email address or add a mobile number to enable SMS delivery.
🔒 Note: Request options such as the number of days to sync cannot be changed after the request is created.
