Philippines - How to take a screenshot or screen recording to report an issue

Navigate to the screen you want to capture

→ Open the app, webpage, or screen you wish to save as an image.

Locate the power and volume down buttons

→ These are typically on the side of your phone.

Press both buttons simultaneously

→ Press and hold the power and volume down buttons at the same time.

Observe the visual cue

→ The screen will usually flash, or you might see a thumbnail preview,

indicating the screenshot was taken.

Access your screenshot

→ Open your gallery or photos app and find the "Screenshots" folder to view your captured image.

Access Quick Settings

→ Swipe down twice from the top of your screen to fully expand the Quick Settings panel.

Locate Screen Record

→ Look for the "Screen Record" icon, which is usually a circle inside a rectangle.

If you don't see it, you may need to edit your Quick Settings and add it.

Edit Quick Settings (if needed)

→ Tap the Edit (pencil icon) or More option, find Screen Record,

and drag it to the active Quick Settings area.

Select Audio Options

→ Choose whether to record audio from your device, your microphone, or both.

Start Recording

→ Tap "Start" to begin the recording. A countdown timer may appear before the recording starts.

Stop Recording

→ When you're done, swipe down again and tap the Stop button in the notification panel.

Find Your Recording

→ Open the Photos app, go to Library, and then tap Movies to view your screen recordings.