We can manually close a player's turnover, but only under certain conditions:
◉ The player's balance is below 10.
◉ There are no pending bets.
◉There is no hidden balance.
However, manual closures are generally not performed. Instead, we advise the player to initiate a new deposit, which typically results in the automatic force-closure of the existing turnover.
In some technical cases where the turnover fails to update correctly, we conduct a review of the player's activity to verify whether the wagering requirements on eligible games have been fulfilled. If all necessary criteria are met, we may proceed with a manual closure.
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MCW is a top online gaming site offering sports betting, casino, slots, and more. We've served the Asia Pacific market since 2015 with a fully licensed and regulated platform, ensuring a safe and fair gambling experience. Our advanced security measures keep your information confidential, and our 24/7 live customer support team is always available to help. We offer competitive prices, various games, and secure payment options. Our mission is to provide the best responsible online gambling experience.