If you select your bKash account while withdrawing but make the withdrawal request using a Nagad number, then try to open your bKash account with the same number so that the money reflects in your bKash account.
If for some reason you are unable to open your bKash account on your number, first check whether you have received any SMS related to the withdrawal or not. This SMS can provide you with important information about the transaction status .If you have received an SMS related to the withdrawal, contact our customer care with that SMS. Our team will guide you about the further process and report your withdrawal issue.
After reporting, usually within 24 to 72 hours the withdrawn amount is returned back to the agent's account. After this, your withdrawal will be reprocessed again .If during this time you receive any other message stating that the money has been returned to the agent, contact customer care with that message as well.
If you need any help regarding the issue then , please do not hesitate to contact the customer care team .
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