Identity verification, also called KYC (Know Your Customer), is required before your first withdrawal is processed. Once your identity is verified, you will not be asked to do it again. You do not need to verify your identity to create an account or to trade.
When verification is required
Before your first withdrawal is processed
You will be prompted automatically when you submit your first withdrawal request
What you will need
A valid, unexpired government-issued photo ID (passport, driver's license, or national ID)
A selfie match or equivalent identity confirmation
Your name and details on the ID must match your account exactly
How it works
KYC verification is handled by a third-party identity verification provider. Catalyst does not process or store your identity documents directly. Most verifications complete within a few minutes, though some may take longer depending on review volume.
Tax forms
Tax form collection is also handled during the verification and payout process through the payment provider.
If verification is incomplete
Your withdrawal will be held until verification is approved.
Once approved, your withdrawal processes automatically, you do not need to resubmit the request. If your verification was rejected, make sure your ID is valid and not expired, all details match your account exactly, and all photos are clear and fully visible. Contact support if you need help resolving a rejected verification.