Skip to main content

How do I track my delivery using the carrier's tracking link?

Learn how to use the carrier's tracking link to follow your Cat Chef delivery in real time.

Written by Joke

Depending on the carrier responsible for your delivery, you will receive a tracking link (track & trace) before the courier arrives, which will allow you to know approximately when you will be delivered. This link may also allow you to modify the place and date of delivery.

Below, you will find all the information by carrier:

DPD Dry (for dry food deliveries)

1 day before delivery

You will receive an email from DPD Sec containing the tracking link. With this link, you can:

  • change the delivery date

  • change the delivery address

  • request collection at a depot or pickup point

  • indicate a safe place to deliver the order

On delivery day

You will receive a new email from DPD Sec containing the precise delivery time slot.

ChronoFresh

On delivery day

On the morning of your delivery, a Cat Chef email will be sent to you containing the tracking link for your ChronoFresh order. With this link, you can:

  • change the delivery date

  • change the delivery address

  • request collection at a depot or pickup point

DHL

1 day before delivery

You will receive an email from DHL containing the tracking link with a 4-hour delivery window. Unfortunately, currently, DHL is obligated to attempt delivery before placing your package at a pickup point.

LeenMenken

On delivery day

You will receive an email from LeenMenken containing the tracking link. Unfortunately, this tracking link currently only allows you to track your package.

Dog Chef Couriers

1 day before delivery

You will receive an email from us containing a tracking link and a 3-hour delivery window.
Unfortunately, at this stage, the tracking link only allows you to view your delivery window and does not yet allow you to track your parcel.

On delivery day

You will receive an SMS from us containing a tracking link.
Unfortunately, at this stage, the tracking link only allows you to track your parcel and does not yet show its exact location.

Shippr

On delivery day

You will receive an SMS from Shippr containing the tracking link. Unfortunately, this tracking link currently only allows you to track your package.

Did this answer your question?