📦 An item is missing from my order
We sincerely apologize for the inconvenience 😔
Although our packages are prepared with the greatest care, they are still packed by hand. As a result, mistakes can occasionally happen.
We completely understand how important it is to receive your full order and will do everything we can to resolve the situation as quickly as possible.
💬 Contact us
Please reach out to us via the chat located in the bottom-right corner of your screen.
To help us process your request more quickly, please include the following information in your message:
• the email address linked to your account;
• the missing item(s).
🔍 What happens next?
With this information, we will be able to quickly locate your order, verify which item(s) are missing, and find an appropriate solution for you.
Thank you in advance for your understanding and cooperation 🐾