Advice and answers from the CauseVox Team

To protect the integrity of your data, online donations through PayPal and Stripe can only be changed or deleted by CauseVox.

If you are the admin to your CauseVox fundraising site, please contact us ( support@causevox.com) with the following information in order to process a change, modification, or deletion of an online donation made through PayPal.

  • Donor name
  • Donor email address
  • Donation amount
  • Donation date
  • CauseVox site URL related to the donation

To refund an online donation processed through Stripe, find the donation in your Donations tab, going to the dropdown menu in the upper right corner, and selecting 'Refund Donation.'

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