Advice and answers from the CauseVox Team

Stripe Quick Overview (Detailed View Below)

  • Account Requirements: Standard Stripe Account
  • Currencies Supported: USD, CAD, AUD, EUR, GBP, and any currency supported by Stripe.
  • Donor Experience: Donors make a donation without leaving your fundraising site.
  • Donor Credit Card Statement: Your organization name
  • Fund Disbursement: Automatic rolling 2-day deposit into your bank account.
  • Credit Card Processor Fees: 2.9% + $0.30 per transaction *nonprofit pricing available, see below for details.

What are Stripe’s features?

  • When donors click the donate button, they can enter in their credit card information on a secure form that is on your CauseVox fundraising site.
  • Donors don’t have to create an account
  • The name of your organization or self is displayed on the donor’s credit card statement. CauseVox is not displayed.
  • Funds are deposited directly into your bank account on a rolling 2 day schedule.

What data is pumped into Stripe?

It's important to keep track of your data in between one platform and another, so we provide the following fields in Stripe's metadata for each donation:

  • first name
  • lastname
  • email
  • amount
  • campaign name
  • address       
  • city
  • state
  • zipcode
  • country
  • page url the donation came through

With Stripe's webhooks, you can also set up notifications when donations come in with Slack, send this data to your CRM, and more.

What currencies are supported through Stripe?

USD, CAD, AUD, EUR, and GBP. More currencies available upon request. Please check Stripe for all currencies that can be processed.

What are Stripe’s fees?

Stripe’s standard fees are 2.9% + $0.30 per donation. There are no sign-up or monthly fees on top of that.

Stripe has also recently introduced nonprofit pricing for US nonprofits, in beta. Pricing for nonprofits is 2.2% + $0.30 per donation for non-American Express and 3.5% flat for American Express cards. Stripe transaction fees are also waived for your first $15,000 in online transactions (new Stripe users only).

You can contact Stripe at nonprofit@stripe.com for additional information on how you can get started.

Note: Stripe has changed their standard pricing for UK transactions from 2.4% + 20p to a rate of:

  • 1.9% + 20p for UK-issued cards (Visa, Mastercard, and Amex)
  • 2.9% + 20p for international cards (Visa, Mastercard, and Amex)

How do I transfer funds from Stripe to my bank account?

Donations through Stripe are automatically deposited via EFT into the bank account you specified in your Stripe account. You can view disbursement reports and deposit statuses on your Stripe account at www.stripe.com.

If you have further questions on Stripe, please contact their support team at support@stripe.com.

What is the Stripe’s donation process like for donors?

Step 1: Donors click on the “Make A Donation” button on your CauseVox campaign site.

Step 2: Once the button is clicked, a secure pop-up box appears for them to enter in their donation amount. After information has been entered, donors click “continue” to proceed.

Optional: If running a campaign with personal/team pages, donors can choose to re-select the assignment of the donation.

Optional: If running a campaign with personal/team pages, donors can choose to re-select the assignment of the donation.

Step 3: Donors then enter in their name and any comments they have. After their name has been entered, donors click “Continue” to proceed.

Step 4: Next, donors are asked to put in their email and address, and are given the option to receive email updates from the organization.

Step 5: Donors can input their credit card information directly on your CauseVox site without being redirected to another site, and click “Make A Payment” to complete their transaction.

Step 6: After their donation, your donor has the opportunity to share your CauseVox campaign site via social media and email.

How To Set Up Stripe To Accept Donations

Setting up a Stripe account is easy and can be done directly in your CauseVox Admin Account. After you log into your CauseVox Admin Account, you can setup your Donation Processor with Stripe. You will find the Donation Processor section on the Site Settings page of your Admin Account.

If you already have a Stripe account, you can sign into Stripe from your CauseVox Admin Account and your CauseVox site will immediately connect with your Stripe account.

If you do not have a Stripe account, you can fill out their online form directly on your CauseVox Admin Account. You will need the following information to set up your Stripe account:

  • Country where you are based
  • Product Details
  • Business Type
  • EIN (Tax ID) - optional
  • Business Address
  • Organization website (if applicable)
  • Name
  • Date of Birth
  • SSN
  • Business Phone Number
  • Bank Routing Number
  • Bank Account Number

Once your form is complete, your newly created Stripe account is now already connected to your CauseVox campaign site. No additional steps needed!

What Do Donations Look Like In Stripe?

In Stripe, you'll see all the donations processed, with the amount, fee and collected fee (as per nonprofit pricing), date, status, campaign name, and donor email.

You can manage your donations in your Stripe account and keep tabs on all your donations here.

To connect Stripe with CauseVox, follow the steps below:

Step 1: In CauseVox, go to your Site Settings

Step 2: Navigate to Donation Form

Step 3: Select “Connect with Stripe”

Step 4: If you have a Stripe account already, you can just login with your account information. If you do not have a Stripe account, you can fill out their online form to create one in minutes. Once you complete the form, Stripe will automatically connect with CauseVox.

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