Advice and answers from the CauseVox Team

What are custom domains?

Custom domains allow you to have your CauseVox fundraising site sit on any root domain or subdomain that you own.

Root domain examples (this is the main web address):

  • *.causevox.com
  • *.cnn.com
  • *.nytimes.com

Sub-domain examples (this is the section before the root domain):

  • admin.causevox.com
  • us.cnn.com
  • weekend.nytimes.com

By default, your campaign sits on the CauseVox root domain (ex. http://campaignname.causevox.com).

Custom domains let you host your campaign on a subdomain of your organization's corporate website like " http://my.orgwebsite.org".

If you have an empty root domain, then it can sit on there too like " http://www.orgwebsite.org" (only if there's not a website on that domain name!)

How to setup custom domains?

This can be tricky to set up, and is only recommended for advanced users.

To set it up yourself, you'll need to have administrative access to your domain name at your registrar. Common registrars are Godaddy and Register. Then you'll need to follow the registrar's instructions to point the domain's A-record to our IP address:

162.209.115.128

Please note that you need to change your domain's or sub-domain's A Record, not its nameservers. And, you don't need to forward or redirect anything, you only need to change the A Record.

Once you've done this, you may need to wait up to 72 hours for the change to take effect. If the domain is set up properly, you should see your CauseVox fundraising site when you visit your domain.

We won't be able to provide support for custom domains until after 72 hours.

Note: Your custom domain will only work when your CauseVox campaign is enabled. Otherwise, an error message from CauseVox will be displayed.

Example: Setting up Root-Domain A-Records on GoDaddy

Let's say your custom domain name is "www.example.org". Here are the steps you'd take to set that up that A-record.

Step 1: Log in to your Godaddy account

Step 2: Navigate to the domain you want to add the A-record to. For this example, it would be "www.example.org"

Step 3: Go to "Domain Details"

Step 4: Go to "Edit Zone File"

Step 5: Select "@"

  • Replace whatever IP address is in there with our IP address: 162.209.115.128

Step 6: Save

Step 7: Go to your CauseVox admin and enter in the custom domain in the site settings

Example: Setting up Sub-Domain A-Records on GoDaddy

Let's say your organization website is "www.example.org" and you want to setup a custom sub-domain for your CauseVox site on "http:// my.example.org". Here are the steps you'd take to set that up that A-record.

Step 1: Log in to your Godaddy account

Step 2: Navigate to the domain you want to add the A-record to. For this example, it would be "www.example.org"

Step 3: Go to "Domain Details"

Step 4: Go to "Edit Zone File"

Step 5: Click "Add Record"

Step 6: Select "A (Host) Record" and input the following.

  • For Host Name, input "my" (Because this is our example. What you input here varies on what you want to set it for)
  • Use points to IP address: 162.209.115.128

Step 7: Save

Step 8: Go to your CauseVox admin and enter in the custom domain in the site settings --> General tab

If you're on GoDaddy, once you set it up, your DNS Manager should look like this:

Once you've done this, you may need to wait up to 72 hours for the change to take effect.

Be sure to enter in the custom domain in your site settings from within the CauseVox admin so our servers can pick up your changes.

If the domain is set up properly, you should see your CauseVox fundraising site when you visit your domain.

People who visit your CauseVox subdomain and custom domain will see your campaign. For example, " http://example.causevox.com" and “http://my.example.org" will lead you to your campaign page.

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