Advice and answers from the CauseVox Team

How are donations processed?

Your donations will be processed through one of our donation processing options: Stripe or PayPal.

When you set up your donation processor account, you'll also connect a bank account.

When funds are processed through Stripe, donations will be deposited individually and directly into your Stripe account. Once deposited in Stripe, CauseVox will then deduct the transaction fee on each donation, and Stripe will deduct their fee as well.

Note: If the donor added donation tipping to their donation amount, that full amount is deposited in Stripe, and is therefore included in tax-deductions, if applicable. Should the tipping amount be more than the transaction fee, the leftover amount remains in your Stripe account.

Stripe is set to automatically transfer funds into the bank account you connected on a two day rolling basis. You can login to Stripe to see when your next transfer is scheduled

If you used PayPal, the process is the same, except that donations must be manually requested to be transferred into your bank account.

How do I setup donation processing?

CauseVox primarily uses Stripe to process donations because of it's ease of use for both admins and donors. However, we do offer PayPal as an option for users that can't access Stripe.

To set up your donation processing, follow the steps below:

Step 1: In your Settings, click on “Donation Form” along the left menu bar and view the Payment Processor section at the top of the page.

Step 2: Select "Connect with Stripe."

If you already have a Stripe account, click on the Sign In link at the top right of the page.

If you do not have a Stripe account, fill out the form and click “Authorized access to this account” at the bottom of the page.

Step 3: Click Save on the upper right hand corner.

For PayPal:

Click on the link highlighted to select PayPal. If you have already set up your PayPal account (If not, click here to find out how), enter in the email associated to that account and select the currency you wish to collect at the bottom of the page.

Be sure to click Save on the upper right corner of the page.

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