You can easily refund donations in CauseVox if you're using Stripe as a donation processor.
Step 1: Navigate to the donation you want to refund under Manage> Donations. You can search and select the donation from here.
Step 2: In the upper right corner, click on "More" and select “Refund Donation."
Step 3: Confirm donation refund.
Online donations through PayPal can only be changed or deleted by CauseVox.
If you are the admin to your CauseVox fundraising site, please contact us ( firstname.lastname@example.org) with the following information in order to process a change, modification, or deletion of an online donation made through PayPal.
- Donor name
- Donor email address
- Donation amount
- Donation date
- CauseVox site URL related to the donation
To refund an online donation processed through Stripe, find the donation in your Donations tab, going to the dropdown menu in the upper right corner, and selecting 'Refund Donation.'