We're proud to offer world class customer service to every user, so you can focus more time on making an impact.
Here's a breakdown of what services you can expect to receive on your plan.
Free plan users receive email and easy in-app messaging support. Your questions go directly to our in house support team and are always answered within 2 business days.
On top of email support and easy in app messaging with replies within 1 business day, Lite Plan users are equipped to succeed with best practices resources that are proactively sent from our customer success team when you need it most.
On top of tailored best practices resources, Standard Plan users enjoy priority email support with responses same business day.
Standard Plan users are also assigned a knowledgeable Dedicated Success Manager, who oversees your success by sending along best practices resources tailored to your needs and provides 1 hour of 1-1 fundraising strategy sessions each month.
Premium Plan users receive tailored best practices resources to help you succeed and enjoy top priority support email support with same business day replies.
Premium Plan users are also assigned a knowledgeable Dedicated Success Manager, who helps power your fundraising success with our 1-1 onboarding concierge service and unlimited 1-1 fundraising strategy sessions.
Have any questions? Just email us at firstname.lastname@example.org. We're happy to help!