If you see this message when logging in, with a message in red "Username does not exist or it's blocked":

We ask you to prepare the following information:

1> Your full name, date of birth, your username and email registered on the account

2> A screenshot with the message in red

3> Send this information to our LiveChat to our agents

Our support team will receive your request and forward it to our Security, Risk and Fraud Department so they can verify what happened.

You will be informed by email as soon as this happens 😊

Thank you for your understanding and trust in our work 🤗