Our platform has security tools that protect your data against any kind of leak or phishing attempt.

If you are using an open connection in a public place, and/or if your device is not up to date with its antivirus, it is very likely that you will receive the message below when trying to withdraw or deposit:

Please pause attempts for a period of 24 hours.

It is very important not to make any further attempts during this time.

This usually solves this type of problem. 😉

If in 24 hours without any attempt the problem persists, we ask you to prepare the following information:

1> Your full name, date of birth, your username and email registered on the account

2> Screenshot of the message in question

3> Explain whether it was during a deposit or withdrawal, and in which method

4> Send this information to our LiveChat to our agents

Our support team will receive your request and forward it to our Security, Risk and Fraud Department so they can verify what happened.

During this time, it is crucial that you do not make any further attempts until this has been resolved.

You will be informed by email as soon as this happens. 😊

It is very important that you really do not make any attempts, ok?

otherwise the problem will continue persisting, agreed?

Thank you for your understanding and trust in our work 🤗