Our website disposes of many security tools, that helps us offer to all of our players protection to their personal data and funds.

So, if anytime you see this message when logging in:

Or when trying to make a deposit or withdrawal:

It means that something, either in your connection or your dispositive, may have triggered one of these security tools.

But don’t worry, it is very simple to resolve.

First, you have to try accessing our website with another web browser (Safari, Google Chrome, Microsoft Edge, Mozila...). Remember to choose one different than you are currently using.

If this doesn't work, then it's time to try connecting from another device, also different from the one you are using (mobile, tablet, computer, notebook).

Well, if you've got this far and the problem persists, even after having done all the above procedures, we kindly ask you to report this error to us.

In this case, we ask you to prepare the following information:

1> Your full name, date of birth, your username and email registered on the account

2> Screenshot with the message in red

3> Send this information to our LiveChat to our agents

Our support team will receive your request and forward it to our Technology Department so they can verify what happened.

During this period, it is crucial that you do not make any further attempts until this has been resolved.

You will be informed by email as soon as this happens. 😊

It is very important that you really do not make any attempts, ok?

otherwise the problem will continue persisting, agreed?

Sorry for the inconvenience.

Thank you for your understanding and trust in our work 🤗