First of all, we would like to assure you that Cbet is a serious and completely safe casino. We have several security tools in our platform so that our players' data and balance are constantly safe, so that it is very unlikely that a person could steal your username and/or password by any means and play for you.
As you know, your data is private and uneditable. In other words, we have the most secure withdrawal on the market.
However, we're sorry you're experiencing this and we'll do our best to clarify your situation.
That being said, we ask that you seek for our help, preparing the following information:
1> Your full name, date of birth, your username and email registered on the account
2> Explain your situation, which can be alternative "a" or "b" as below:
a) You see a transaction that was made without your consent: Please provide us with the ID(s) of the bet(s) in question. Without this number, it will be impossible to help you. To find it, click on 🔗 Transaction History
And send us the number as below:
b) Can't find a specific transaction: Please provide us with the details below:
- The estimated amount you believe you are missing
- The approximate day and time you last logged out your account
- The approximate day and time you logged in in your account and realised the amount was gone
3> Send this information to our LiveChat to our agents
Our support team will receive your request and, as a precaution, and to prove our goodwill, will send your account to our Security Department for an investigation.
During the investigation period, your account will remain temporarily suspended and blocked. Once all investigation and sweeping of your account is complete, we will contact you with our report on your player account.
We kindly ask you to wait until you receive feedback via email from our team. This email will contain some instructions in case it is in your interest to have your account officially re-opened.
The Security Department may take a few business days to complete the investigation, but don't worry, keep in mind that your request is not unattended 💪
We thank you for your understanding and trust in our work 🤗