You were betting on one of our games in the "Casino" or "Live Casino" section but suddenly the game crashed.
You don't see the final result, don't know if you've won or lost, or worse, couldn't finish your turn and find that you've lost your bet.
First of all, always check your internet connection:
It needs to be stable, and secure;
Always opt for higher signal quality, such as 5G;
Better still if you can use a computer or notebook connected directly to the internet cable, to avoid Wi-Fi oscillations.
If you have done the connection tests and everything is fine, then it's time to check your device. On your mobile phone, computer or notebook:
Make sure both the browser app and your operating system are up to date;
Close any applications you're not using;
Close all unnecessary browser tabs;
Make sure you have free memory;
Make sure there are no malicious applications installed that may be trying to steal your data;
Run an antivirus scan.
If, after this second step, the error still persists, then it's time to do data wipe, following the steps below:
1- On your computer, open Chrome
2- At the top right, click on the three dots and then on "History"
3- Choose "Clear Browsing Data"
4- In "Time Range", choose "All Time", and make sure that the three boxes are ticked. Then, click in "Clear Data"
5- Last and most important: refresh your page so the browsing data cleaning will be concluded and your problem resolved
If after refreshing the page, the game keeps crashing, or showing the same error/bug, then it's time to try with another web browser (Safari, Google Chrome, Microsoft Edge, Mozila...)
If this doesn't work either, please try connecting from another device, different from the one you are using (mobile, tablet, computer, notebook).
Well, if you've got this far and the problem persists, even after having done all the above procedures, we kindly ask you to report this error to us.
And for that, we rely on your honesty, so only proceed if you have actually followed ALL the steps above.
Follow these steps:
1> Share your full name, date of birth, your username and email registered in the account with our agents in the LiveChat
2> Answer all the questions below in as much detail as possible:
a) which device(s) were you using?
b) What type of error message appears? Please send a screenshot or screen recording
c) Were you playing with bonuses?
3> Provide us with the wager ID(s) in question. Without this number, it will be impossible to help you. To find it, click on your Transaction History:
🔗 Europe
And send us the number as below:
4> Send this information to our LiveChat to our agents.
Our support team will receive your request and forward it to the casino gaming providers.
We kindly ask you to wait until you receive feedback from our team by email. This may take several business days.
But don't worry, your case will not go unassisted 💪
Thank you for your understanding and trust in our work 🤗