The KYC verification procedure is done by a third party data processing company, as we aim to ensure the complete confidentiality of your information.

In some rare cases, our website system takes a while to recognise the completion of verification by the company.

It is a kind of bug between the communication of the company's pathway and our website, and it is quite simple to solve.

To do this, we will need you to prepare the following information:

1> Your full name, date of birth, your username and email registered on the account

2> The screenshot of the verification page, after clicking the "View" button next to the 🔗 KYC option

3> Send this information to our LiveChat to our agents

Our support team will receive your request and proceed with the technical adjustment of your account.

We kindly ask you to wait until you receive a feedback email from our team. This email will contain some additional information.

Our team may take a few business days to send you the email, but don't worry, keep in mind that your request is not unattended 💪

We thank you for your understanding and trust in our work 🤗