The KYC verification procedure is carried out by a third-party data processing company, as we aim to ensure the complete confidentiality of your information.
Occasionally, the document may be refused and thus block a further account verification attempt.
The reasons why a document is refused may be various, for example:
The document data could not be read properly;
The same data and/or the same document is already linked to another account with Cbet;
The details given in the Personal Information are different to what is contained in the document;
I have selected one document and sent the photos of another, for example: I have chosen a driving licence and sent a photo of my ID;
Have sent a document damaged, expired or different from ID, Driver's License or Passport or Passaporte;
Your date of birth does not meet the criteria of our Terms and Conditions;
In order for us to request a re-evaluation from the verification company, we'll need you to send our LiveChat agents the following information:
1> Your full name, date of birth, your user name and email registered on the account
2> A screenshot of the verification failure, by clicking in the "View" button next to the 🔗 KYC option
3> A photo of the front AND back of your ID, Driver's License or Passport, respecting the following conditions:
The document must be original (xerox or digital document print are not accepted);
The document must be intact (not torn, stained, dented);
The document must be outside the protective plastic to prevent glare from obscuring any information;
Check the photo before sending: if you can see everything clearly, then the photo is good for sending.
4> A photo of yourself holding your document legible close to your face, as below:
For this photo, look for a well-lit place and prioritize your face and document (bust, torso, ceiling, wall, etc are irrelevant).
Our support team will receive your request and proceed with the request for re-examination by the company doing the KYC verification.
We kindly ask you to wait until you receive a feedback email from our team. This email will contain some instructions on how to get your account officially verified.
It may take our team a few business days to send you the email, but don't worry, keep in mind that your request is not unattended 💪
We thank you for your understanding and trust in our work 🤗