We are sorry that your experience at our casino was not a pleasant one.
If you want to have your account closed, you can do it by yourself through an easy way.
You just need to access the menu, on the option “Responsible Game”:
or through the link 🔗 Self-Exclusion
Then, you just have activate it and after, to set up the period of time you want to have a break from Cbet:
And it’s done! Your account will be automatically reopened on the day you set up.
If you wish to permanently close your account here at Cbet, we will help you with that through the LiveChat.
However, it's very important to highlight that if you really want to proceed with the closure by chat, you'll never be able to reopen it again nor create a new one.
Maybe you would like to consider taking a break by using the feature described above for a while and, then, after it, if you really want to have your account permanently closed, you just need to go to the chat and ask for it, our agents will be there to assist you.
To proceed with the closure by chat, it's a very simple step by step process to follow:
1> Your full name, date of birth, your username and email registered in the account
2> Answer the following question:
"In the interest of improving our services, could you tell us what motivated you to want to delete the account, please?"
3> Send this information to our LiveChat once our agents are active again.
Our support team will receive your request and proceed with the procedures of closing your player account permanently.
We kindly ask you to wait until you receive a feedback email from our team. This email will contain some instructions on how to officially close your account.
It may take our team a few business days to send you the email, but don't worry, keep in mind that your request is not unattended 💪
We thank you for your understanding and trust in our work 🤗