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My deposit has not been credited, what should I do?
My deposit has not been credited, what should I do?
Updated over a year ago

Cbet has a fast payment system, even if you choose to pay by bank transfer or lottery.

The delay for your payment to appear in your player account is 7 working hours from the time you make the payment.

Don't worry, deposits are usually immediate, but sometimes they take a while to appear.

If the deposit amount is debited from your bank account but does not appear in your player account within 7 working hours of payment, we will need you to send us the following information:

1> Your full name, date of birth, your username and email address registered on the account.

2> A screenshot of the payment receipt (your details must be visible)

3> Send this information to our LiveChat once our agents are active again.

Our support team will receive your request and forward it to the Finance Department.

Please wait until you receive a response email from our team.

It may take a few working days for our team to send you the email, but don't worry, please note that your request is not unattended 💪.

ATENTION: THIS DOES NOT APPLY FOR DEPOSITS MADE BY CRYPTO

Thank you for your understanding and trust in our work 🤗.

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